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Telus Phone Plans

From $50/mo · Telus network

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Telus Phone Plans

Canada's most awarded network — 5-year price lock

Plans from

$50/mo

Network

Telus

Tier

Big 3

Plans listed

5

5G available

Yes

Telus Plans

80 GB 5G

$50/mo

BYOD + autopay

80 GB
5G
Canada onlyNo contract
  • 80 GB 5G data
  • Unlimited Canada-wide talk + text
  • 5-year price lock
Best Value

100 GB 5G

$60/mo

BYOD + autopay

100 GB
5G
HotspotCanada onlyNo contract
  • 100 GB 5G data
  • Unlimited Canada-wide talk + text
  • Hotspot included
  • 5-year price lock

175 GB Canada-US 5G

$65/mo

BYOD + autopay

175 GB
5G
HotspotCanada + USNo contract
  • 175 GB 5G data
  • Canada + US talk + text + data
  • Hotspot included
  • 5-year price lock

250 GB Global 5G

$85/mo

BYOD + autopay. 68 destinations

250 GB
5G
HotspotGlobal (68 countries)No contract
  • 250 GB 5G data
  • Data roaming in 68 countries
  • Hotspot included
  • 5-year price lock
Top Plan

Unlimited Canada 5G

$95/mo

BYOD + autopay

Unlimited
5G
HotspotCanada onlyNo contract
  • Unlimited 5G data in Canada
  • Unlimited Canada-wide talk + text
  • Hotspot included
  • 5-year price lock
See all Telus plans →

Or call 1-866-558-2273

Our Telus Review

Telus is the only Canadian Big 3 carrier that consistently earns top customer satisfaction scores — a meaningful differentiator in an industry where Bell and Rogers regularly rank below average. Its 5-year price lock guarantee protects your monthly rate from increases for five years, which at Big 3 pricing translates to real long-term savings compared to plans that quietly rise after 12–24 months. Telus 5G+ coverage is strongest in BC and Alberta, where Telus built its original network, and has expanded nationally to match Rogers in most urban markets. For Canadians who want premium network quality with the most pricing certainty and the best chance of a positive service experience, Telus is the right Big 3 choice — at roughly the same price point as Bell and Rogers.

Telus Plans Explained: The 5-Year Lock in Practice

Telus organizes its plans similarly to Bell and Rogers — entry, mid, and premium unlimited tiers — but with one differentiating feature across all tiers: a 5-year rate plan price lock. This means the plan you activate today is guaranteed not to increase in price for five years, regardless of what Telus does to its general pricing in that period. Bell and Rogers have both implemented multiple price increases in recent years; Telus customers on locked plans were protected from those increases. The lock is tied to your plan — not your phone — so it transfers if you upgrade devices. Mid-tier Telus plans typically include Canada-US roaming; premium plans add Mexico and international options.

Telus Coverage: Strongest in BC and Alberta

Telus built its original network in western Canada and that heritage shows in coverage quality. BC and Alberta have Telus's densest tower footprint — stronger in many rural and suburban areas of those provinces than Rogers, and comparable to Bell. Nationally, Telus has expanded 5G+ to all major cities. In Ontario and Quebec, Telus performs well in urban centres but trails Bell in rural and remote areas. In the Maritimes, Telus has limited coverage compared to Bell's dominant Maritime infrastructure. For BC and Alberta residents specifically, Telus is often the strongest performer of the Big 3, with Koodo offering the same network at lower prices.

Telus Customer Service: Why the Ratings Are Different

Telus has consistently outranked Bell and Rogers in third-party customer satisfaction surveys, including the J.D. Power wireless satisfaction studies. The gap is attributed to Telus's customer service investment over the past decade — a "Customers First" commitment that tied executive bonuses to service metrics. Practically, this translates to shorter hold times, higher first-call resolution rates, and billing disputes that get resolved in a single contact more often than at Bell or Rogers. Whether this difference matters to you depends on how often you need support. Customers who rarely contact their carrier won't notice the gap; customers who deal with billing changes, plan modifications, or technical issues regularly will.

Who Should Choose Telus?

Telus is the best Big 3 choice for three profiles: (1) BC and Alberta residents who want the strongest network in those provinces — Telus's western Canada heritage means better rural coverage in AB/BC than Rogers. (2) Canadians who want a 5-year price lock and prioritize Telus's customer satisfaction track record over Bell's coverage breadth. (3) Anyone who has had a frustrating customer service experience with Bell or Rogers — the difference in satisfaction scores is consistent across years and reflects a real structural difference in how Telus handles support. For budget-conscious Canadians, Koodo offers the same Telus network at $15–25/mo less without the 5-year lock.

Pros

  • ✓Highest customer satisfaction of Big 3
  • ✓5-year rate plan price lock guarantee
  • ✓5G+ speeds across Canada
  • ✓Canada-US roaming on mid-tier plans
  • ✓International options on premium plans

Cons

  • ✗Premium pricing
  • ✗Best prices require bundling with Telus internet
  • ✗Rural coverage weaker than Bell in some areas

Frequently Asked Questions

Why does Telus rank highest for customer satisfaction?
Telus has consistently invested in customer service infrastructure over the past decade and introduced a "Customers First" commitment with metrics tied to executive compensation. In the J.D. Power Canadian wireless satisfaction studies, Telus or its sub-brands regularly outrank Bell and Rogers across call resolution, billing clarity, and overall experience. Whether this gap is meaningful to an individual customer depends on how often you need to contact support.
What is Telus's 5-year price lock guarantee?
Telus guarantees that the monthly rate on your plan will not increase for five years from the date of activation on eligible plans. This applies to the base plan rate — if you add features or change plans, the clock resets. It's the strongest price stability guarantee among the Big 3 and a real protection against the annual rate increases Bell and Rogers have implemented in recent years.
Is Telus coverage better than Bell in rural areas?
No — Bell has stronger rural and remote coverage. Telus's network is strongest in BC, Alberta, and major urban centres nationwide. In rural Ontario, the Maritimes, and northern communities, Bell's LTE coverage extends further than Telus's. If you regularly travel to rural areas outside BC and AB, Bell or a Bell sub-brand is more reliable.
Does Telus include US roaming?
Yes — Telus's mid-tier and premium unlimited plans include US roaming at no extra charge. Canada-US-Mexico roaming is available on higher-tier plans. Data used while roaming in the US counts against your monthly high-speed data bucket. Telus also offers international day passes for travel beyond North America.
Can I get Telus's network at a lower price?
Yes — Koodo and Public Mobile both run on Telus's physical network. Koodo is Telus's mid-tier sub-brand, typically $10–20/mo cheaper than Telus direct with no long-term contracts. Public Mobile is Telus's budget brand, starting from $22/mo with no credit check. Both use the same Telus towers — the trade-off is lower network priority during congestion and fewer premium features.

About the Telus network

Telus operates on the Telus network. Telus consistently earns top marks for network quality, especially in BC, Alberta, and Ontario.

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