Quick Answer
Fizz saves $200–400 over 24 months vs Videotron on the identical cable network — because Fizz's price never increases while Videotron uses promotional rates that expire. Trade-off: Fizz is app-only support with no phone line or store.
Fizz and Videotron are the same company. Fizz is Videotron's digital-first sub-brand, launched to compete in the low-cost segment without cannibalizing the premium Videotron brand. Both services run on the same Videotron hybrid fibre-coaxial (HFC) cable network across Quebec. The question isn't which network is better — it's which pricing and service model suits your household.
📋 Based on CRTC Data
According to CRTC National Broadband Data, Videotron's cable network covers the majority of FSAs in Quebec, including Greater Montreal, Quebec City, and mid-size cities like Trois-Rivières and Sherbrooke. Fizz operates on the same CRTC-reported infrastructure.
Source: CRTC National Broadband Data
Fizz vs Videotron — plan comparison
| Feature | Fizz | Videotron |
|---|---|---|
| Network | Videotron HFC cable | Videotron HFC cable |
| Starting price (100 Mbps) | $45/mo | $55/mo |
| Promotional pricing | No — same price forever | Yes — first-year price, higher after |
| Price hikes | None guaranteed | Possible after promo |
| Contract | Month-to-month | No-term or 2-year |
| Customer support | App + chat only | Phone + store + chat |
| Equipment included | Yes | Yes (rental fee may apply) |
| TV bundles | No | Yes (Helix TV) |
| Coverage | Quebec only | Quebec only |
The core difference: pricing structure
Videotron uses promotional pricing — a lower introductory rate for the first 12–24 months that rises afterward. Fizz does not use promotional periods. The price you see on Fizz is the price you pay permanently. For a household that plans to stay with the same provider for 2+ years, Fizz is almost always cheaper in total cost even if the first-year sticker price looks similar.
At 100 Mbps, Fizz charges $45/mo month-over-month forever. Videotron's equivalent plan may advertise $50/mo for the first year, then increase to $65–70/mo. Over 24 months, Fizz saves roughly $240–360 compared to Videotron on the same network.
💡Sam's Tip
Run this math for your specific situation: take the Videotron promotional price × 12, add the post-promo price × 12, and compare to Fizz × 24. The total cost of ownership is almost always lower with Fizz unless you are certain you will switch providers at the end of year one.
Where Videotron wins: support and bundles
Fizz has no phone support. All billing, troubleshooting, and account changes go through the Fizz app. For most things — changing plans, paying bills, reporting outages — the app handles it fine. But if you lose your SIM, have a complex account dispute, or need hand-holding through a technical issue, Fizz support is slower and requires more patience than calling Videotron directly.
Videotron also offers Helix — its TV and home services platform combining internet, Helix TV, and home security. If you want a fully bundled Videotron experience, Fizz can't match it. Fizz is internet-only.
Who should choose Fizz
- •You want the lowest price on Videotron's network without a promotional trap
- •You're comfortable managing your internet through an app
- •You plan to stay with the same provider for 2+ years — Fizz's no-hike guarantee wins long-term
- •You don't need TV bundles or home security from your internet provider
- •Budget is the primary concern and you live in Quebec
Who should choose Videotron
- •You want phone support or the option to walk into a Videotron store
- •You want Helix TV bundled with your internet
- •You need higher speed tiers — Videotron offers 2.5 Gbps plans that Fizz doesn't match
- •You have a specific promotional offer that makes Videotron cheaper in year one
- •You want a provider with multi-service account management (internet + TV + mobile)